Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund & Return Policy
Last updated: August 2026
All Sales Are Final — Original Artwork & Prints
Due to the nature of fine art and print-on-demand products, all sales are final. We do not accept returns or exchanges on prints, canvases, or original artwork unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged, please contact us within 7 days of delivery at [your email address] with:
- A photo of the damaged item
- A photo of the packaging
- Your order number
We will work with our fulfillment partner to resolve the issue as quickly as possible.
Lost or Missing Shipments
Once an order has been fulfilled and shipped by our print-on-demand partner, responsibility for the shipment transfers to the carrier. We are unable to issue refunds for orders that are lost in transit after shipment confirmation.
If your order is lost or missing, please contact Printify directly to file a claim: https://help.printify.com
Commission & Portrait Orders
Commission deposits are non-refundable. Once a commission is completed and approved, no refunds will be issued. If you have concerns during the process, please reach out before final approval.
Contact Us
For any questions, please contact us at [your email address].